Lighting Fixture Lamp

Easy 30-Day Return Policy

If you are dissatisfied with your purchase for any reason, you may return it to Us within 30 days of the delivery date, subject to the conditions and exclusions. You may initiate a return or exchange online, by phone or email at admin@tekliteassociates.com

If your original item included free items, you must return all associated items for a full refund; the retail value of any free items you keep will be deducted from your reimbursement total.

Return an Item in Person

You may return an item to our Office. Our Holbrook Office, Located At 133 Cirrus Road, Just North of Sunrise Highway off of Nicolls Road.

Return Address

Attn: Return Department
Teklite Associates Inc.
133 Cirrus Road
Holbrook, New York 11741

Eligibility Conditions

Please read conditions below. If all conditions are not met, Teklite Associates Inc. reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. Teklite Associates Inc. can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Nonreturnable Items

• Opened TVs, combos and monitors 37" and larger — original packaging cannot be unsealed
• Opened computers and computer software — original packaging cannot be unsealed
• Electronic software downloads
• Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)
• Any computers built or modified by B&H to customer specifications
• Select special-order merchandise, or any item indicated on the website as nonreturnable
• Underwater equipment that has been submerged
• Opened or unwrapped educational tapes and books

Defective or Damaged Items

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

Exchanges

Please allow 3-5 business days for mail-in exchanges to be processed.

Refunds & Credits

Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Limited Liability

Teklite Associates Inc. is not responsible for personal data or items left in returned merchandise. Teklite Associates Inc. is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

Fees

Your country's import duties, taxes and fees are never included in the item and shipping totals. For these fees please refer to our Duties & Taxes section.

Shipping Cost

Original outbound shipping costs are nonrefundable.

Item Restrictions

Before completing your purchase always confirm your items are compatible and will work in your country. Also you need to confirm your country's import rules and regulations will allow you to import the item you are purchasing. Manufacturer or government restrictions occasionally oblige us to block certain products from shipping outside the USA.

Payment & Currency

All orders are charged when you click "Place Order." PayPal Credit and mail-in rebates are not available payment options. All transactions on our website are processed in US dollars (USD), even when using our website's currency converter. Please review your financial institution's policies when making purchases in USD, as there may be extra charges incurred from the transaction. In the unfortunate event that a credit will need to be issued it will also be returned in USD. Any return currency conversions will be performed at present-day currency rates, and so may result in adjustments to the original local currency paid.

Signature & Ordering Deadline

All orders are shipped "signature required" upon receipt. International orders received before 7am Eastern Daylight Time (GMT -04:00) will be shipped the same day.

Rebates

Manufacturer's rebates may not be valid for merchandise shipped outside the USA. Please check the information in your cart to confirm pricing.

Multiple Items

To avoid higher than normal shipping and duty fees, orders containing multiple items stored in different warehouses will be consolidated at one location prior to shipping. Therefore, your order may be delayed by an extra business day. We will notify you via email if your order will be delayed.

Stock Exceptions

Due to the complexities of export regulations and international shipments, all special orders will be delivered to our warehouse and then shipped to you. This enables Teklite to better support your shipment during transit.

Attested Documents

Certain countries require your order's documents to be attested by the chamber of commerce. In the event that you need attested documents there will be a $40 USD fee per document requiring a signature along with a shipping charge to send you the documents.