Our Company Policies
As Teklite Associates, Our Mission States That
We are driven by desire to, not only be the best in the industry, but to provide your church with the absolute best worship atmosphere. With Excellence. We accomplish this through audio and visual excellence. Teklite is not just a company that flips switches on and off. We see the true worship that's given to God through our art.
When the AV production is done well,
it helps your congregation focus on God as they're worshipping.
These tactics and methods are more than just a light switch and a sound board.
They're tools in bringing God our absolute focused worship.
By Signing Any Projects Or Job Rentals, You Are Agreeing To The Following Policies Where Applicable
SALES TAX POLICY:
TAI is authorized to collect sales tax in the state of New York.
Any sales tax due that results from work in any other state is the responsibility of disclosure from the Buyer.
The Buyer must provide TAI with a valid tax-exempt form or resale certificate in order to avoid paying sales tax. If the Buyer does not provide a valid tax-exempt form or resale certificate, TAI will bill the buyer for the appropriate sales tax. The buyer agrees to pay said sales tax.
WORKSMANSHIP & MATERIAL POLICY:
Equipment is guaranteed to be free from defect in workmanship and materials for a period of 6 months after the date of installation. During this period, TAI will repair and/or replace any defective part at no charge to the Buyer for materials or labor. All work is to be performed during regular business hours, as limited by conditions beyond our control such as lightening strikes, third-party shipping damage, Acts of God, etc.
An optional Service Contract can be obtained to extend coverage on a yearly basis.
Guarantee Exclusions Of Warranty are as follows:
>Moves, additions or changes to equipment, or software by non-TAI personnel.
>Damage, vandalism, misuse or abuse of equipment by non-TAI Authorized personnel.
>Problems resulting from un-authorized alteration equipment, cabling, and software
by non-TAI personnel.
>Flat Panel Monitors will be guaranteed solely by the manufacturer’s hardware warranty.
>Projector Bulbs are not guaranteed.
>Damages from Acts of God, such as flooding, power surges, etc.
PROJECT QUALIFICATIONS POLICIES:
>All prices are valid for 10 days from date of response for quotation.
>All work is to be performed during regular working hours (Monday thru Friday; 8 AM - 6 PM),
unless otherwise noted.
>All work to be performed in an environment free from hazardous and/or regulated materials (e.g. asbestos).
>Patching and painting, except for repairs due to breakage, are not included.
>Replacement of permanently installed ceiling tile (if concealed spline) is not included.
>Removal of debris from premises (haulage) is not included; unless notated.
>Fire stopping, unless otherwise noted, is not included.
>Hoisting charges are not included.
>If required, stub ups, conduit and coring are to be provided by customer.
>Unless otherwise noted herein, entire project to be performed in a continuous, uninterrupted manner.
>Where installation by TAI is required under the terms of this contract, the apparatus and equipment covered by this contract shall be installed in a neat and workmanlike manner; wires shall be run in the most economical way. Electrical Safety and Code Will Be Followed.
>TAI retains the right to make equivalent equipment substitutions based on availability and engineering considerations. Any substitutions will be subject to customer approval before substitution.
>If this contract calls for a flat panel display to be relocated the flat panel will not be guaranteed. TAI will not pay for the cost of the repair or replacement of any damage done to a customer furnished flat panel display.
Note: Unless Notated Upon Approval Signing; ALL Projects Will Follow The Worksmanship &
Material Policy (listed above).
Service Calls Will Be Based On Job Status, Technician Notations, and Service Contract Status.
If There Is No Service Contract In Place, Following Completion Of Policy Warranty Period Or New Project,
ALL Calls Will Be Charged As Follows: $200 For Emergency Calls; $120 For Scheduled Service Work;
Both Required To Be Charged At 2 Hour Minimum, And $75 Per Hour After 2 Hours With Executive Approval.
Job Rental Policy:
>Client Is Responsible For Equipment If Water Damaged, Obstructed, Scorn or Destroyed In Any Fashion.
>Client Must Assure Proper Use Of Equipment Is Taken, Blown Speakers, Best Rigging and Safety Practices Must Be Followed.
>Any Damages or Injuries Caused By Improper Use Of Equipment, Client is Responsible For Fronting The Cost
>Late Fees To Be Incurred If Rental Not Returned On Time When Scheduled.
>Client Is Responsible For Confirming Dates And Times Listed On Rental Agreement.
>Client Is Responsible For Confirming Equipment Being Rented On Rental Agreement, this is so we can allocated the equipment and technicians needed for this to be completed.
>Client Is Responsible For All Notes With Equipment For Inclusions. Any Missing Upon Return Will Be Subject To Client Replacement either with material or monetary.
>All Rentals Are Due By 10 AM day of return, unless otherwise contacted or noted.
>All Equipment Will Be Tested By Technicians For Assessment of Any Damages, Any Damages Incurred Will Fall To The Responsibility Of The Customer To Have Repaired.
>All Repairs Done Will Be Either In House or Sent To Manufacture.
>Job Cancellations (Less Than 24 Hours) Are Subject To A 50% Equipment Fee.
ALL POLICIES VALID AS 1/1/2021
Any Questions Regarding These Policies, Please Reach Our Office To Ask;
1.631.319.8357 ------ email@example.com